Support

Common Issues:

Portable Music Players(iPod)

iPod Touch

    1. Syncing iPhone and iPod touch with your computer
    2. Backing Up, updating, and restoring your iPhone and iPod touch software
    3. Syncing contacts and calendars
    4. Understanding what different screens indicate
    5. Using the touchscreen
    6. TV out support
    7. Using Safari with websites containing frames
    8. Supported file formats
    9. Movie Rentals FAQ
iPod Classic
  1. Using your iPod to move your music to a new computer
  2. Adding content
  3. Playing and Managing Content
  4. Safely disconnect iPod
  5. iPod shows up in Windows but not in iTunes
  6. Restoring iPod to factory settings
  7. TV out support
  8. Syncing music
  9. Syncing photos to iPod
  10. Syncing videos
iPod Nano
  1. Using your iPod to move your music to a new computer
  2. Playing and Managing Content
  3. iPod shows up in Windows but not in iTunes
  4. Restoring iPod to factory settings
  5. Syncing music
  6. Syncing photos to iPod
  7. Syncing videos
iPod Shuffle
  1. New User's Guide to iPod shuffle
  2. Checking the battery charge
  3. Restoring iPod shuffle to factory settings
  4. Delete songs or playlists from my iPod
  5. Using your iPod to move your music to a new computer
  6. Using your iPod shuffle: Video Tutorial

Computers (MAC OS X LEOPARD)
Trouble-Shooting
  1. Can receive email, but not send email
  2. Setting up Mail, troubleshooting Mail issues
  3. Troubleshooting installation, startup, and login issues
  4. Using Time Machine and troubleshooting Time Machine issues
  5. Troubleshooting printing issues
  6. "Blue screen" appears after install
  7. Mac OS X installation from CD or DVD
  8. Stuck in a "loop" at the login window after upgrading to Leopard

How to's

  1. Mac 101: Getting started with Mac
  2. About the Application Firewall
  3. Leopard and Back to My Mac
  4. Backing up and protecting your files
  5. Updating your software
  6. Backing up files with Time Machine
  7. Installing Windows XP or Windows Vista on your Mac

For other technical difficulties please call:

893-4103

loc: 111, 112, 117, or 119

Office Hours: 830-530

 

Our engineering team will be more than willing to assist you in your computer related problems.